Stayhaus Field Guide — No. 03
How Stayhaus works, from first search to front-door key.
Two sides of one ledger: guests looking for places that feel found, and hosts with spaces worth sharing. Here is exactly how each journey unfolds — no fine print, no surprises.
Book a stay in four moves
-
01
Search like a local
Filter by city, dates, guests and stay type — city flats, private rooms or countryside retreats. Every listing shows honest nightly pricing before you click.
-
02
Read the ledger
Each stay carries verified reviews, a full amenity list and monospaced location coordinates, so you know the exact corner of the map you are booking.
-
03
Book with one confirmation
Secure checkout, instant confirmation, and a message thread with your host. The total you see is the total you pay — cleaning and service fees included upfront.
-
04
Arrive and exhale
Self check-in or a warm handover at the door. Fresh linen, local recommendations, and support on call for the whole stay.
List your space in four steps
-
01
Tell us about the space
Address, rooms, sleeping arrangements and what makes it yours. Our listing editor takes about fifteen minutes.
-
02
Set your price and calendar
We suggest a nightly rate from comparable stays nearby — you keep final say on price, availability and house rules.
-
03
Photograph it honestly
Natural light, real rooms, no wide-angle tricks. Guests book what they see, which is why our review scores stay high.
-
04
Welcome your first guest
Payouts land 24 hours after check-in. Our host team and €1M protection cover every booking, start to finish.
Built-in protection, both directions
Verified identities
Every guest and host confirms ID before the first booking is accepted.
€1M host guarantee
Property damage protection on every stay, at no extra cost to hosts.
Secure payments
Funds are held safely and released to hosts after check-in — never before.
24/7 human support
Real people on the line, in English, German, French, Spanish and Portuguese.
Asked often, answered plainly
When do I pay for a booking?
+
You pay in full at checkout. The money is held securely and released to your host 24 hours after you check in, so both sides are covered.
Can I cancel a stay?
+
Each listing shows its cancellation policy before you book — flexible, moderate or firm. Flexible stays refund in full up to 48 hours before arrival.
How much does hosting cost?
+
Listing is free. Stayhaus takes a 3% service fee from hosts and a small guest fee shown upfront in the total price. No subscriptions, no hidden charges.
What if something goes wrong during a stay?
+
Message your host first — most things are solved in minutes. If not, our support team steps in around the clock, with rebooking or refund options when needed.
Do I need to meet my host in person?
+
Only if you want to. Many stays offer self check-in with a lockbox or smart lock; others include a personal welcome and local tips at the door.